Shipping Charge | Shipping Methods | International Orders | In A Hurry? | Hours | Prices & Sale Discounts | Payment Methods | Returns | Locations | Where Is My Order? | Back Orders
General Information
Every effort was made at the time this information was prepared to ensure accuracy. We try to update the product and price listings on the web site in a timely manner. If you order an item via the web, and the price has changed, we will use the lower price if at all possible. We cannot be responsible, however, for price changes that take effect after uploading, for factory and/or supplier shortages, or typographical errors. If there is a price discrepancy of such magnitude that we cannot ignore, we will contact you before filling the order and charging your card.
We urge you to check on current prices as often as you like. Use the product code numbers so that you can do so quickly and easily. When you call, or visit the store, have the code numbers available.
One of the main reasons we have posted a Willner Chemists Web site is so that you can check current prices, quickly and easily. Also, the web site will let you know what is on sale at any given time.
Finish your Order
Be sure to click on the "Submit" button after previewing (and printing) your order. If you do not click on "Submit", the order will not be processed. You should receive an email acknowledgement of your order within two working days.
Back Orders
If we are out of stock on certain items in your order, we will backorder that item if it cannot be obtained within 3 days, and ship the rest of your order. When the missing item arrives, we will send it to you, with no shipping charge. Your credit card will not be charged for items not sent.
During a sale, however, we cannot automatically "back order" items. If any of the items in your order are temporarily out of stock, we will hold your entire order for up to three (3) days, awaiting arrival of the missing item(s). If the missing items do not arrive in 3 days, your order will be shipped as is; the missing items will not be backordered. You may re-order the missing items if you choose.
If you do not want us to hold your order for up to three days, let us know at the time of order, and we will do our best to accommodate you.
Sale prices and product availability is based upon information provided to us by the various manufacturers and suppliers. Sometimes they misjudge demand, and cannot provide us with product. We cannot be held responsible for such shortages.
Products covered by a sale are limited to those listed in our sale flier unless otherwise indicated. We will try to accommodate your requests for other items, if they are available, whenever possible.
On Sale?
Willner Chemists offers almost every product listed at an every-day discount of 20% off list price.
In addition we run 8 special sales yearly. Four times a year, a sale bulletin is mailed to our customers and those who have requested it. The sale bulletin lists the items featured during that sale period, often at discounts of from 30 to 50% off list price. If you are not on our mailing list, and wish to be, please provide us with your mailing address. You can call 1-800-633-1106, and choose menu option 1. Or, you can send a fax to 1-212-682-6192. Or, you can send an email to custserv@willner.com.
With every other sale bulletin, you will also be sent a new catalog. The Willner Catalog is now being published twice a year.
In between the four sales previously mentioned, we run "between-sale-sales". No flier is mailed. You have to either check our web site or stop by any one of the three Willner Chemists stores.
Payment Methods
You may use a charge card (VISA, MasterCard, American Express or Discover/NOVUS). Or, you can send payment with your order (check or money order). We will not charge your card until the order is shipped.
Returns
Merchandise may be returned only if in resalable condition, within 30 days of purchase, with a copy of your receipt. Perishable products (refrigerated items) are not returnable; books are not returnable.
Shipping/Handling
There is a flat $5.95-$7.95 shipping handling charge, depending on location. See chart below. Due to increased shipping costs, there will be a $1.00 surcharge on orders under $50.00 Also, there will be an extra charge for shipping liquids over 8 oz and large powder products over 18 ounces. Inquire when ordering. If package sent to: MN, IA, MO, AR, LA, MS, IN, IL, KY, TN, WI, MI, OH, AL, FL, GA, SC, NC, VA, WV, charge is $6.95. If package sent to ND, SD, NE, KS, OK, TX, NM, CO, WY, MT, ID, UT, AZ, CA, NV, OR, WA, charge is $7.95. If sent to MD, NJ, NY, CT, RI, NH, VT, ME, DC, DE, PA, MA charge is $5.95. (Note: Alaska & Hawaii ship by U.S. Postal Service only, at a rate of $8.95)
Shipping Methods
Orders are normally shipped using UPS, ground service, from New York. It can take from one to six working days for the package to reach you, depending on how far you are from New York. We can ship by other methods: Next Day Air, Second Day Air, U.S.Postal, etc. The charge for these services will depend on the size (weight) of your order, and the destination. If you want to use one of these alternative shipping methods, we suggest you phone your order, fax it, or email it, so that we can give you an actual shipping charge.
In a hurry?
Call our toll free number (1-800-633-1106) and place the order over the telephone. Use the web site to prepare your order, and print out a copy, without hitting the "Submit" button, to make placing your order over the telephone fast and easy.
International Orders
Note: Because certain countries have import restrictions, and because shipping charges have to be calculated, we cannot process international orders on-line. You can obtain product information and prices here, and you can either phone or email your order. Email to custserv@willner.com.
Hours
Willner Chemists Order Department is open from 9 am to 7 pm, Monday through Friday, and from 9 am to 5 pm on Saturday. We are closed on Sunday. Times are Eastern (New York) To call in your order: 1-800-633-1106
The phones are busiest first thing in the morning, and from 12 to 2. To avoid waiting, try to call at other times if possible.
Locations
There are now three Willner Chemists locations:
Midtown Manhattan
100 Park Ave, New York, NY 10017
Downtown Manhattan
253 Broadway, New York, NY 10007
Atlanta, Georgia
2900 Peachtree Rd., NE, Atlanta GA 30305
Where is my Order?
We will send you an email to notify you that we have received your order. If you do not receive an email within two working days of placing the order, there may be a problem. Email us at custserv@willner.com or call us at 1-800-633-1106.
Thank you for shopping at Willner Chemists!